This two-hour long online course will help participants:
-Understand what conflict and conflict resolution mean
-Understand all six phases of the conflict resolution process
-Understand the five main styles of conflict resolution
-adapt the process for all types of conflicts
-break out parts of the process and use those tools to prevent conflict
-use basic communication tools, such as the agreement frame and open questions
-use basic anger and stress management techniques
Course Start Date: Any time
Course Duration: 2 hours but take as long as you need
Course Type: self-directed online
Location: online
